Support and Communication Better than Touted

I have waited a bit to write my review to ensure the newness and general excitement weren’t overdriving my response. That said, my amazing experience with Scott and Tapout started with my call to sales, Michael specifically. Great conversation with a knowledgeable individual who walked me through the proper selection of and implementation of my tune package. My vehicle is stock and as such a relatively vanilla process. My kit was delivered quickly and as expected. I immediately went to work to get the tuning process started….midday on a Friday. I went through the standard process and exchanged a few emails with Scott as he evaluated the status of my vehicle and made necessary updates. My second evaluation was sent to Scott around 5pm on Friday and found out that, as many others, my IC was not working correctly. Tapout IC bleed kit to the rescue – sort of….my buddy dropped one of the bleed valves into the engine bay never to be seen again. After spending an hour fabricating (grinding wheel, brass screw from HD and vice-grips) we were able to replace the missing screw and continue the bleed. Final pull sent to Scott at just past midnight on Friday. Scott replied at 8AM ET on Saturday with the update and confirmation that we were successful. Final communication with Scott at 3pm Saturday as I confirmed the car was running great. The car pulls hard and is much quicker than before. I am very pleased with the performance improvement based on my last 2.5 mo of driving. That is not what has made me a loyal customer to Tapout – Scott and his team are here to support his customers and there is nothing more important to me as a consumer in this world of similar products than knowing the team is behind their product and me!